Commonly Asked Questions

Most orders are made and shipped within 3 working days.

UK Shipping with Royal Mail: £3.50 for 2nd class or free on orders over £50, £4.50 for 1st class. International shipping costs vary and are calculated at checkout based on order size and location. All international orders are sent tracked.

Absolutely! Use the colour chart in the drop-down menu to see all available colours. Check our Instagram and Facebook for regular updates. If you're still unsure, contact us and we'll help you choose the perfect colours.

You can return your order by emailing us within 10 days of receipt to discuss return/exchange requirements. Custom fit items are non-refundable as they cannot be resold. Ensure the product is returned within 30 days of purchase in an unused condition (free of any dog hair, etc.).

Yes, we offer e-gift cards available for purchase online. You can choose the recipient's email address and the date you'd like it sent. They will receive a personalized e-gift card with a unique code to redeem at checkout.