Question 1

How long does it take to ship my order?

Accepted Answer

We typically make and ship most orders within 3 working days.

Question 2

How much does shipping cost?

Accepted Answer

UK Shipping with Royal Mail costs £4 for 2nd class or is free on orders over £50, and £5 for 1st class. International shipping costs vary and are calculated at checkout based on order size and location. All international orders are sent tracked.

Question 3

How can I choose the right colours for my order?

Accepted Answer

Absolutely! Use the colour chart in the drop-down menu to see all available colours. For regular updates, check our Instagram and Facebook. If you're still unsure, contact us and we'll help you pick the perfect colours.

Question 4

How can I return a product?

Accepted Answer

PLEASE NOTE that leads and toys are custom made to order. Returns are not accepted unless the main sparkle colour and/or webbing colour is black. For ombré sparkle leads this applies to black/silver ombré only can be returned. 
To return a product, email us within 10 days of receiving your order to discuss the return or exchange. Custom fit items are non-refundable. Make sure the product is returned within 30 days of purchase in an unused condition, free of dog hair, etc.

Question 5

Do you offer gift cards?

Accepted Answer

Yes, we offer e-gift cards for purchase online. You can select the recipient's email address and the date you'd like it sent. They will receive a personalized e-gift card with a unique code to redeem at checkout.

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Vanliga frågor

Frequently asked questions

How long does it take to ship my order?

How much does shipping cost?

How can I choose the right colours for my order?

How can I return a product?

Do you offer gift cards?